Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
Are your products made from genuine leather?
Yes, all our products are crafted from 100% full-grain or top-grain leather, sourced from sustainable tanneries to ensure premium quality and durability.
How should I care for my leather items?
We recommend using a specialized leather conditioner every 3-6 months. Keep your items away from prolonged direct sunlight and excessive moisture to maintain the natural oils.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, we provide a one-year limited warranty covering any manufacturing defects in materials or craftsmanship under normal use.
Will the leather color change over time?
Our high-quality leather will develop a unique patina over time, which is a natural aging process that enhances the character and beauty of the piece.